Terms & Conditions By booking a stay at our privately owned caravan at Hafan y Môr, you agree to the following terms and conditions. Please read them carefully before confirming your booking.
Booking and Payment
A booking is not secured until full payment and the £75 refundable security deposit have been received.
Bookings are confirmed via email once payment has been received and cleared.
All payments must be made via bank transfer using the reference provided.
Until full payment is received, the requested dates remain available for others to book.
Security Deposit
A £75 security deposit is required with each booking.
This deposit covers damages, breakages, missing items, excess cleaning, or any disrepair beyond normal wear and tear.
The deposit will be returned within 7–10 working days after check-out, subject to a satisfactory inspection.
Cancellation & Refund Policy
We understand that plans can change, and we aim to be as fair as possible while also protecting our small business. The following policy applies to all confirmed bookings:
Cancellation by the Guest:
| Notice Given (Before Check-in) | Refund Entitlement |
|---|---|
| More than 30 days | 50% refund of the total booking cost (if full payment received) |
| 30 days or less | No refund |
The £75 security deposit will always be refunded in full if cancellation occurs before your stay.Part payments: Any part payments made are non-refundable unless the cancellation is more than 30 days before check-in and the full balance had been paid.Refunds are issued within 10 working days of cancellation confirmation.Confirmation of account details will be required by the guest to process refund
No-Shows & Early Departures No refunds will be issued for no-shows or early departures.
Cancellation by the Owner In the unlikely event that we are required to cancel your booking due to unforeseen circumstances (e.g. emergency repairs or park closure), you will receive a full refund of all monies paid, including your security deposit.
Booking Terms
A booking is considered confirmed only once full payment has been received.
Until then, the requested dates will remain available for others to book.
By proceeding with your booking, you confirm that you have read and accepted these terms.
Check-In / Check-Out
Check-in: From 4:00 PM on arrival day
Check-out: By 10:00 AM on departure day
Departures after the check-out time may result in loss of the security deposit unless previously agreed.
Guest Responsibilities
Guests must leave the caravan in a clean and tidy condition.
All rubbish must be removed, and used dishes cleaned before departure.
Smoking is strictly not permitted inside the caravan.
Failure to follow these requirements may result in deductions from the security deposit.
Pets & Responsibilities
We are happy to welcome well-behaved pets at the caravan, but kindly ask that owners follow a few simple rules to ensure the comfort and safety of all guests.
Pets must not be left unattended in the caravan at any time.
Guests must clean up after their pets both inside and around the caravan.
Any damage caused by pets, including but not limited to soiling, chewing, or scratching, will be deducted from the £75 security deposit. If the cost of repair or cleaning exceeds the deposit amount, the lead guest will be liable for the full cost of damages.
By bringing a pet, you agree to these terms.
Occupancy
Maximum occupancy must not exceed the number stated at the time of booking.
The lead guest must be aged 18 or over and is responsible for the behaviour of all members of the party.
Loss, Damage & Liability
We accept no responsibility for loss, theft, or damage to personal belongings during your stay.
Guests are responsible for any damage caused to the caravan or its contents and agree to pay any costs not covered by the security deposit.
Use of Facilities Guests must comply with all site rules and respect neighbouring caravans and guests.
The use of park facilities is subject to Haven’s own terms and may require additional passes (Passes will not be provided).
Agreement By proceeding with your booking, you confirm that:
You have read, understood, and agree to these Terms & Conditions
You understand the refund and deposit policies outlined above
You accept full responsibility for your party’s conduct during the stay