Privacy Policy
At AJ Holiday Home, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you book a stay with us.
Information We Collect
When you make a booking, we may collect the following information:
Full name and contact details (email address, phone number, postal address).
Guest details (names of party members, ages where required).
Payment details (processed securely via Stripe).
Booking preferences and communication history.
Vehicle registration details if provided for site entry.
How We Use Your Information
We use your personal data to:
Process and confirm your booking.
Communicate with you regarding your stay.
Take and process payments securely.
Meet legal and tax obligations.
Improve our services and guest experience.
Payment Processing
We use Stripe to handle online payments. We do not store or have access to your full card details. Stripe processes your payments securely in compliance with PCI-DSS standards. For more information, please see Stripe’s Privacy Policy: https://stripe.com/gb/privacy
Sharing of Information
We do not sell or share your data with third parties for marketing purposes. Your information may only be shared with:
Haven (for booking verification and site access, where required).
Service providers (e.g. cleaners or maintenance staff) if necessary for your stay.
Legal or regulatory authorities if required by law.
Data Retention
We will retain your personal data for as long as necessary to fulfil your booking, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights
Under UK GDPR, you have the right to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data where legally possible.
Object to or restrict processing of your data.
Request transfer of your data to another service provider.
To exercise your rights, please contact us at ajholidayhome@outlook.com
Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction.
Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us at:
AJ Holiday Home Email: ajholidayhome@outlook.com
Tel: 07535 709235
If you are not satisfied with our response, you also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.