❓ Frequently Asked Questions
💰 Do you include entertainment passes? No, entertainment passes are not included in your booking. These can be purchased directly from Haven (online or on-site) and give access to facilities such as the swimming complex, shows, and sports activities.
🛏️ What is provided in the caravan? Our caravan is fully equipped for your stay and includes:
Beds with duvets and pillows (please bring your own linen)
Fully fitted kitchen with oven, hob, fridge freezer, microwave, kettle, toaster, and cookware
Smart TV and Wi-Fi
Dining and lounge area
Central heating and double glazing
Cleaning equipment (vacuum, mop, etc.)
🐶 Are pets allowed? Yes, we welcome well-behaved dogs. Please ensure pets are never left unattended in the caravan. Guests must clean up after their pets.
👥 What is the maximum occupancy? Our caravan comfortably sleeps up to 8 people. The lead guest must be 18 years or older and will be responsible for the group during the stay.
🕒 What are the check-in and check-out times? Check-in: From 4:00 PM
Check-out: By 10:00 AM Late check-out may result in a deduction from the security deposit unless agreed in advance.
🧼 Is cleaning included? A standard clean is included between stays. However, guests are expected to leave the caravan in a tidy condition. Excess cleaning may result in deductions from the security deposit.
🧻 Do you provide toiletries and towels? We do not provide towels or toiletries as standard. Please bring your own bath towels, beach towels, and personal items.
🏖️ How far is the beach? Hafan y Môr has direct access to its own private beach, which is approximately a 10-minute walk from the caravan. It’s perfect for beachcombing, paddling, and dog walks.
📍 Where is the caravan located on park? Our caravan is on a prime pitch in a quieter area of the park that has been newly developed called St Tudwals with easy access to the entertainment complex, scenic walking routes and Enlili beach.
🏊 What facilities can I use without a pass? Even without a pass, guests can enjoy:
The beach
Woodland walks and trails
On-site shop, takeaways, restaurants
The broadwalk entertainment and arcade
Children’s playgrounds
Laundrette and cash machine
🎟️ What can I access with a Haven entertainment pass? Passes grant access to:
Splashaway Bay swimming pool complex
Live entertainment venues
Daytime family activities
Adventure golf, sports courts, climbing wall, and soft play
Bookable Haven activities (charges may apply)
Passes must be bought separately through Haven, not through us.
📵 Is there Wi-Fi in the caravan? Yes, this can be purchased through Haven. Please note the signal strength may vary due to park location.
🧾 How do I pay for my booking? All bookings are paid by bank transfer. We will provide you with payment details upon confirming availability. Your dates are not secured until full payment and the £75 security deposit are received.
🧯 Is there an emergency contact? Yes, we provide emergency contact details once your booking is confirmed in your welcome pack.
📅 Can I book short stays? Yes! We offer:
3-night stays (Friday–Monday)*
4-night stays (Monday–Friday)*
7-night stays (Monday - Monday or Friday - Friday)*
*All dates are subject to avilability